Frequently Asked Questions

Everything you need to know about bringing comfort to your home.

What is the average shipping time for furniture and decor?

Standard shipping typically takes 5-7 business days. For larger furniture pieces, delivery may take 2-3 weeks depending on your location and the white-glove service requirements.

Do you offer international shipping?

Currently, Goodnotes ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.

What is your return policy for home goods?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is non-refundable.

How can I track my order status?

Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Affirm for larger purchases.

Are your wood products sustainably sourced?

Yes, we are committed to sustainability. All our wooden furniture is crafted from FSC-certified timber and finished with eco-friendly, non-toxic glazes.